Frequently Asked Questions
Everything you need to know about clean beauty and your shopping experience.
What defines a product as 'Clean' at The Detox Market?
Every product we carry must pass our strict Detox Banned List, which excludes over 1,500 harmful ingredients such as parabens, synthetic fragrances, and phthalates. We vet every brand for purity, efficacy, and sustainability.
Do you offer free shipping on orders?
Yes, we offer free standard shipping on all orders over $50 within the United States and Canada. For orders below this threshold, a flat-rate shipping fee will be applied at checkout.
What is your return policy for opened beauty products?
We want you to love your routine. If a product isn't working for you, we offer returns for store credit on gently used items within 30 days of purchase. Unopened items are eligible for a full refund to the original payment method.
Are your products cruelty-free?
Absolutely. We have a zero-tolerance policy for animal testing. All brands featured on our site are 100% cruelty-free, and many offer vegan-friendly options as well.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
Can I get personalized skincare advice?
Yes! You can book a complimentary virtual consultation with one of our clean beauty experts. We also offer a 'Detox Quiz' on our homepage to help you find the best products for your specific skin type.